Terms of Service

1. Seller Identity

2. Products and Health Disclaimer

All Seta Souls products are dietary supplements (suplementos dietarios) regulated under Decreto 3249 de 2006, as amended by Decreto 3863 de 2008. As required by Colombian law:

Este producto es un Suplemento Dietario, no es un medicamento y no suple una alimentación equilibrada.

Our products carry INVIMA sanitary registration. Individual results may vary. These products have not been evaluated by INVIMA to diagnose, treat, cure, or prevent any disease.

Consult your physician before use if you are pregnant, nursing, have a pre-existing medical condition, or are taking medication.

3. Prices and Payment

All prices are in Colombian Pesos (COP) and include applicable taxes. Shipping costs are shown separately during checkout before order confirmation. All stated prices are binding once an order is confirmed. Payments are processed securely through Bold SAS.

4. Right of Withdrawal (Derecho de Retracto)

Under Article 47 of Ley 1480 de 2011, you have 5 business days from the date of product delivery to exercise your right of withdrawal, with no obligation to state a reason, provided that:

• The product is in its original, sealed, and unopened packaging.
• The product has not been used or partially consumed.

Dietary supplements that have been opened or used are excluded from the right of withdrawal for hygiene and sanitary safety reasons, in accordance with Article 47 of Ley 1480 de 2011.

To exercise this right, contact us at hola@setasouls.com within the 5-business-day window with your order number. Return shipping costs are the responsibility of the customer. Refunds will be processed within 15 calendar days of receiving the returned product in the required condition, in accordance with Ley 2439 de 2024.

5. Legal Warranty

All products carry the minimum legal warranty of 1 year from the date of delivery, as established by Articles 7-11 of Ley 1480 de 2011. The warranty covers manufacturing defects and material non-conformity with the product description. It does not cover damage from misuse, failure to follow instructions, or improper storage. To make a warranty claim, email hola@setasouls.com with your order number and a description of the issue.

6. Delivery

We aim to dispatch orders within 2-3 business days of payment confirmation. Delivery times vary by location. If a product becomes unavailable after your order is confirmed, we will notify you immediately and issue a full refund within 15 calendar days. Maximum delivery commitment: 30 calendar days from order confirmation, per Ley 1480 de 2011.

7. Complaints and Claims (PQR)

To submit a petition, complaint, or claim (Petición, Queja o Reclamo), email hola@setasouls.com. We will assign a reference number and keep you updated within the legally required timeframes.

If you are not satisfied with our response, you may escalate your complaint to the Superintendencia de Industria y Comercio (SIC), Carrera 13 No. 27-00, Bogotá D.C., or through sic.gov.co.

8. Acceptable Use

You may not use our website or products for any unlawful purpose. We reserve the right to refuse or cancel orders where there is reasonable suspicion of fraud or a violation of these Terms.

9. Governing Law and Jurisdiction

These Terms are governed by the laws of the Republic of Colombia. Any disputes shall be resolved under Colombian law. The courts of Bogotá D.C. shall have jurisdiction, without prejudice to your right to file a complaint with the SIC at any time.

10. Changes to These Terms

We may update these Terms periodically. Changes take effect upon publication on this page. Continued use of our site after any update constitutes acceptance of the revised Terms.

11. Contact

Email: hola@setasouls.com